All plans are billed monthly with no long-term contract, and you can cancel anytime from Settings → Billing to stop future charges. On refunds specifically:
New subscribers can request a full refund within 14 days of their first payment on a plan, no questions asked — email [email protected] with your account email.
Renewal charges (i.e. your 2nd month and onward on the same plan) are non-refundable, but you can cancel at any time to prevent the next renewal — you keep access through the end of the period you already paid for.
If a scan fails due to a fault on our end (e.g. the AI analysis errors out and never completes), that scan doesn't count against your monthly quota and, if it pushed you over your limit, we'll credit or refund accordingly on request.
Payments are processed by Paddle.com, our merchant of record — refunds are issued back to your original payment method and can take 5–10 business days to appear depending on your bank/card issuer.
